Sharing a database on the network with other IT personnel has failed. Goverlan supports multi-monitors endoint. Expanded list of actions. A little hard to find everything inside the software. Convenience - many of our users are remote. Prevent someone physically present at a host machine from seeing what a remote control operator is doing while a session is in progress. 
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Believe me when I say there is a lot more to see! Goverlan Reach is an on-premise IT aoftware system management solution. Collaborate on Resolutions by Inviting Other Operators to Join a Session Share screen and controls with multiple support engineers Communicate with your users via text or audio chat Save information via screen snapshots or video recording.
The management of external endpoints feature was fresh out of the oven when you tried in inand we have made a lot of stability improvement since then.
Updating trouble ticket notes with the audit data from the remote management tool seems like an absolute no-brainer.
When you find a user, you also see every workstation or server that user is currently logged into. I love how I can easily remote into any computer on our Network within the click of a button. The ability to roll out policies throughout our domain and keep track of where users are logged in at any given time.
Pros Goverlan Reach allows technicians to provide remote assistance with a very minimal amount of effort. I can just show my staff how to do something instead of explaining it! The software's is overall easy to use, while retaining a lot of functionality. Maybe we need to install a patch remotely.
Over the years it has come in handy on multiple occasions when other remote control apps didn't work. Are you an IT pro? We can make these custom actions as simple or as complex as we like.
When the issue is resolved, the ticket notes detail all the steps you performed, effectively saving you the trouble of having to remember everything you did after completing the work.
Goverlan Reach Software
With proper active directory structure it could have been less time. Secure, being able to secure the port my users access when outside the office is great. The support could use some help. Paolo Maffezzoli posted an update 1 day, 3 hours ago. So helping users overseas on business trips becomes a simple task because all the same options are available just like when they are in their local offices.
Manage the complexity of your IT landscape with a scalable remote access software that works both for SMBs and enterprise businesses. Easy to use Licensing is convenient to keep track of users Observation tool is great when interaction is not needed Chat tool - love it!
Scope Actions have helped me manage software licenses and updates. It could also have a tool to install System Center Configuration Manager client to desktop and laptop workstations.
Goverlan Systems Management
For example, you can open a remote cmd prompt on any PC in the domain, chat with a user, share files, look at Task Manager, or push scripts. Customization and automated reports Provides a lot administrative back-end gkverlan work can be done without disturbing the user.
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The tools make it very easy to do complex tasks and solve all the issues that IT encounters on a day-to-day basis. In many cases we can also perform tasks in the background with minimal or no interruption to the user. Imagine going about your day solving issues in Goverlan and not having to update tickets with all the miscellaneous work notes!
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Support for Goverlan Reach, our Remote Access Software & endpoint management tools
Now that I have Goverlan, I don't have to have anymore step-by-step phone softwars with staff. Price was a major deciding factor for me.
The product is intuitive and just works… Though we rarely have had to contact support, when we have, we have had prompt response and resolution. Would like some more pre-built configurations to deploy. From there, they built the integration to take those audited item softwar and send them straight to the ticketing system, updating the tickets on your behalf as you do the work.
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